JODIE ZHANG

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About
2020–, Principal UX Designer, Fidelity Investments, New York, NY
2022, Freelance Designer, Cottage, San Francisco, CA
2019, UX Designer, Harvard Business Review, Boston, MA
2018, UX Design Intern, Depict, San Francisco, CA
2016, Designer, Fougeron Architecture, San Francisco, CA
2015, Designer, Swatt Miers Architects, Emeryville, CA
2013, Design Intern, Trace Architecture Office, Beijing, China
2012, Design Intern, Slab Architecture, Brooklyn, NY
2012, Staff, GSAPP Exhibitions, New York, NY
2011, Design Intern, Sou Fujimoto Architects, Tokyo, Japan
2010, Design Intern, Buro Ole Scheeren, Beijing, China
2010, Participant, GSAPP China Lab, Beijing, China

Columbia University GSAPP, Master of Architecture
Middlebury College, Bachelor of Arts

Contact

02. Trading
Fidelity Investments
2025Product Design
Equity and ETF trading is at the heart of the flagship native app. Whether users want to trade on the go or just prefer the ease of trading on their phones, a trade experience that is legible and useable for all of our customer segments drives key business KPIs, and delivers on user needs. Our goal is to create a unified single-page trade experience that caters to novice and advanced users alike. 





Problem
The existing trade experience on the app offers two ways to trade: “simplified” and “advanced”. Based on VOC feedback we know that complex trade types (stop loss, specific share, sell, etc..) are difficult to find in the current trade ticket.  We believe that a new design will make it easier for customers to complete these complex trade types without negatively impacting the efficiency of placing basic/ more common trades. Can we present additional trade type options to customers (ie stop loss, specific share, sell all, etc.) without impacting the efficiency of basic order types? 






Solution
The new trade flow features a redesign of every page in the trade flow. We also eliminate the quote page interstitial, which users told us was unncessary.





An end to end redesign
(Slide 1-4) A new data-rich search page shows more symbol information and entry points to popular destinations, such as recurring investments and open orders.The trade page combines the previous dual-ticket system into a single screen. Finally, the preview and confirm pages are also streamlined to create a unified experience, collating disparate preview and confirm screens from across the app. 





Trading updates
The diagram below highlights key pain points we addressed in the redesign, including fractional shares, advanced order types, sell all, sell specific shares, extended hours trading, and cancel & replace.